Become Head of Professional Services (m/f/d) at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace. What we offer Mobile working and flexible working time Collaborative, diverse company culture and superior team spirit Flat hierarchies and great feedback culture Development opportunities & career perspective International business & cross-site collaboration Modern, dog-friendly offices with nice amenities Company-paid health insurance, public transportation, lunch vouchers and further benefits What you'll do Lead, develop, and scale the global Professional Services organization (consulting, implementation, and delivery teams). Define and execute the Professional Services strategy, aligned with company growth and customer success objectives. Oversee the successful delivery of complex customer projects, ensuring quality, scalability, and profitability. Establish and continuously improve delivery methodologies, frameworks, and best practices. Own resource planning, utilization, and capacity management across regions and teams. Act as executive escalation point for critical customer engagements and ensure successful resolution. Partner with Sales to support pre-sales activities, solution positioning, and deal structuring. Collaborate closely with Product Management to ensure customer feedback drives product evolution. Define and track key KPIs (e.g., utilization, margin, customer satisfaction, delivery quality). What you'll need Degree in Computer Science, Engineering, IT, or a related field, or equivalent practical experience with strong technical and leadership background 8–12 years of experience in Professional Services, Technical Consulting, or Solution Delivery, including leading and scaling consulting organizations and delivering complex enterprise-scale implementation projects Experience with delivery governance, resource management, and P&L responsibility Hands-on experience with tools such as Jira, Confluence, Postman, and modern AI/ML tools Strong understanding of technical architectures, integration patterns, delivery methodologies, as well as networks and IT infrastructures Strong leadership and organizational development skills, including managing distributed teams and aligning service delivery with business objectives Excellent stakeholder management and executive-level communication skills, with the ability to translate complex customer requirements into scalable service offerings Passion for innovation, emerging technologies, and continuous improvement, combined with a proactive, results-driven mindset and strong ownership mentality Experience working in agile and fast-paced environments Excellent English language skills, both written and spoken (C1 level or native), German skills are a plus What you can expect At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies. Very important Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: Alissa.Selman@retarus.de We’re looking forward to getting to know you!