Job Description Monitor IT Servers and Systems Assessment of system data, error and reports; Determine areas for improvement and repair; Determine systems and servers are due for upgrades; Direct IT Technicians / Subcontractors Directing activities of IT technicians / Subcontractors; Assessment of current department needs/inquiries; Development of technician schedules; Development Department Policies Developing IT policies and procedures to ensure effectiveness and reliability; Developing Service Level Agreements (SLAs); Developing Operation Level Agreements (OLAs); Developing guides for users and technicians; Resolve Help Desk Escalations If IT technicians/subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem; Negotiate Vendor Contracts Negotiating contracts with IT service providers; Assessing department and business needs; Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates; Upgrades and Installations Manage updates and upgrades of IT servers and systems; Support other IT department activities while upgrading systems and migrating organization data; Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable; Active Directory Be in charge of all company domains; Creation and management of directory infrastructure; Monitoring, reporting and security of the company domains; Group Policy creation, monitoring and compliance check; Managing Trust relationships and Schema; Creation and implementation of security templates; LAPS-Management; Yearly MS True-Up; Server Operations Ensure licensing compliance for Windows Servers Systems; Define/create Images for Windows server systems (virtual and physical); Ensure compliance between server hardware and multivendor support contract; General knowledge about networking (TCP/IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations; Ping Federate Implement changes of attributes and applications inside Ping Federate; Update and upgrade the Ping Identity software; Maintenance of Ping Federate components; Take part in meetings of the French Service Owner; Virtualization Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended); Be in charge of Nutanix HCI systems; Implementation of virtualization architecture design; Coordinate implementations with IT Technicians and subcontractors; Conduct system audit reviews; Server capacity management; Backup and disaster recovery planning; CITRIX Be in charge of plan, design, setup and manage Citrix environments; Upgrading Citrix components; Development of hardware infrastructure for the Citrix farm; Knowledge to analyze Citrix components and their network configuration; Configure and administrate Citrix ADC/NetScaler; Developing Provisioning concept of Applications and Virtual Desktop on customer needs; Create Images for Provisioning Services deployments and create delivery groups; TRELLIX- and WSUS-Services Install, upgrade and manage WSUS & TRELLIX instances; Check for upgrading the components; Coordinate implementations/upgrades with IT Technicians and subcontractors; Define Update plans for new TRELLIX and windows updates; Direct the subcontractor to approve the needed updates based on update plans; Perform tests to ensure the updates are being installed correctly;