Stellenbeschreibung
Your tasks Assist with B2B inbound processing, including ERP system uploads, syncing orders to our 3PL, coordinating inbound deliveries, tracking & monitoring book-ins, and expediting book-in requests as needed. Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, ERP uploads, uploading to client portals, as well as arranging ship-outs and pick-ups with our 3PL. Review and ensure compliance with B2B client delivery manuals, updating internal manuals as needed to ensure orders meet specific client requirements. Deliver exceptional customer service by responding promptly to inquiries and requests from B2B clients with clear and effective communication. Collaborate with the team to resolve B2B client claims and return requests, working closely with the Production team to send products for repair, monitor factory claims, and ensure timely resolutions. Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system. Support the team in defining, updating, and maintaining Standard Operating Procedures (SOPs) to ensure consistency and efficiency across processes. Contribute to the streamlining and optimization of customer service and operations processes for the B2B wholesale channel. Your profile 1–2 years of experience in supply chain management, sales administration, operations, logistics, or B2B customer service. Academic degree and/or professional training in operations, supply chain management, business administration or a related business field Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods. Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment. Start-up mindset with a can-do attitude and a solution-oriented approach. Excellent communication skills in English (both verbal and written), German is a plus Why us? A modern office in the center of Berlin Once-per-season gift voucher, to be used on Aeyde footwear and accessories Subsidized Urban Sports Club membership or Berlin Public Transport pass German lessons for international employees