Your mission
* Diagnose, maintain, repair, and troubleshoot mechanical, hydraulic, electrical, and electronic systems of mobile cranes
* Conduct on-site operator and maintenance training for French-speaking clients
* Manage after-sales, warranty, and spare parts cases efficiently, coordinating supply and delivery schedules, and liaising with suppliers
* Serve as the technical point of contact for French-speaking clients, providing clear solutions and maintaining communication with customers, factory, and technical teams
* Analyze field issues, document service reports, and maintain case databases using Excel or system tools
* Collaborate with HQ and internal teams to provide technical support, resolve pending cases, and enhance client training programs
Your profile
* Mechanical or engineering background, or equivalent practical experience
* Minimum of 5 years of experience in crane after-sales support
* Strong knowledge of diagnostics, maintenance, and repair of mobile cranes
* Fluent in French, both written and spoken. Knowledge of English and Chinese would be an asset
* Proactive team player, able to work independently and provide timely feedback
* Experience with ERP, CRM, or Excel is an advantage
Why us?
* Opportunity to develop innovative solutions in a dynamic and creative environment
* Competitive salary package with comprehensive benefits
* Exposure to international projects and collaboration with global teams
* Wide range of training and development opportunities to grow your career
* Flat hierarchies and open communication
* Supportive team culture with collaboration and knowledge sharing
About us
Carve out your career with XCMG!
Welcome to XCMG - one of the world's largest manufacturers of construction machinery. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery for our customers in the construction, mining and energy industry.
At our site in Krefeld you can find four of our German subsidiaries. In addition to the European headquarter XCMG Europe GmbH, there is also a company for research and development, for strategic purchasing and for sales and services. Together, we drive investment and innovation to a new horizon.
XCMG offers you the opportunity to advance your professional career and apply your skills and know-how in a future-oriented and intercultural environment.