Key Roles and Responsibilities
As a seasoned Service Desk professional, you will play a pivotal role in reinforcing our teams.
Primary Objectives:
* Provide top-notch support for network infrastructure to ensure seamless operations.
* Utilize exceptional communication skills to handle calls, track issues, dispatch, and escalate accordingly.
* Monitor critical systems to prevent downtime and guarantee business continuity.
Required Skills and Qualifications:
* A minimum of two years' experience in a similar position with expertise in IT products such as Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, and SharePoint.
* Fluency in French and English is mandatory.
* Strong team player with excellent customer service skills.
* Ability to work effectively in a multicultural environment.
* Availability to work flexible hours due to 24/7 service requirements.
* ITIL certification is highly desirable.
Essential Competencies:
* Excellent problem-solving and analytical skills.
* Ability to adapt quickly to changing situations.
* Strong communication and interpersonal skills.