Core Values of the Position:
* Manage the local warehouse and fulfillment operations.
* Monitor performance driving service and KPI continuous improvement.
* Support cost efficiency optimization for Orange Connex.
Responsibilities:
* Service performance for both warehouse and last mile sub-contractors.
* Close monitoring on warehouse providers' operations on a daily basis.
* Inbound: including unloading, inspection, stacking.
* Inventory: stock management, VAS.
* Outbound: order filling, outbound and handover.
* Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
* Exception management during end-to-end fulfillment process.
* Co-define and implement process optimization opportunities driving operational excellence.
* Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
* Build up the strong relationship with local suppliers to drive their performance.
* Collaborate with cross-functional departments to improve continuous internal & external customer experience.
Qualifications:
* At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
* Multinational company work and cross-cultural communication experience
* Sufficient Microsoft office and organizational skills.
* German and English, both oral and written skills. Mandarin desirable
* Strong communication and coordination skills
* Experience of working in/with an outsourced service provider
* Strong KPI management and project management capabilities
* Analytical & problem-solving capability
* Detail focus and excellent teamwork spirit
* Strong self-driving and creative thinking
* Detail-oriented and good analysis skill
* High sense of responsibility
* Can work under pressure and in a challenging environment
* Eligibility to work in DE on a permanent basis.