Management System and Improvement Lead (f/m/d) – Global Customer Operations
About the Role
Location Germany Bayern Erlangen
1. Country: GERMANY
2. State/Province/County: Hessen
3. City: Frankfurt am Main
4. Country: GERMANY
5. State/Province/County: Nordrhein-Westfalen
6. City: Muelheim an der Ruhr
Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Global GmbH & Co. KG Organization Gas Services Business Unit Central Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day
You collaborate closely with the Head of GCO Quality Management and colleagues across Global Customer Operations. Your day includes shaping a strong quality mindset, managing and improving processes, coordinating audits, and preparing clear quality reporting. You spend time driving awareness, facilitating improvement initiatives, and enhancing tools and the knowledge base. Through regular exchanges with teams, you foster customer value orientation, systematic improvement, and critical thinking across the organization.
How You’ll Make an Impact
7. Leadership, communication and support on all matters related to the Integrated Management System with a strong focus on process management
8. Promotion of a positive quality and safety culture in line with applicable regulations and standards
9. Management of the audit program and execution of audits to identify improvement opportunities
10. Execution of incident investigations and root cause analyses to prevent recurrence
11. Continuous improvement of the Integrated Management System based on lessons learned and the Quality Improvement System using modern tools and methods
12. Coaching and training of less experienced facilitators, root cause analysis team members and improvement leads
What You Bring
13. Academic degree (master’s or diploma) in engineering or industrial engineering
14. Professional experience in engineering, project management, business excellence or quality management in the energy sector or a comparable environment
15. Knowledge of management system standards such as ISO 9001, ISO 14001 and ISO 45001, with auditor certification as a plus
16. Competence in problem‑solving methods including FMEA, Ishikawa and 5‑Why
17. Strong communication skills combined with intercultural competence
18. Motivation, creativity, assertiveness, structured and solution‑oriented working style as well as fluent English