Company Introduction We are a leading international manufacturer of construction and agricultural machinery, providing high-quality, innovative solutions to customers worldwide. Our product portfolio includes excavators, wheel loaders, aerial work platforms, tractors, and other machinery for construction, agriculture, and industrial applications. With decades of experience, we combine cutting-edge technology, excellent customer service, and a strong dealer network to support our customers’ productivity and business growth. Joining our team means being part of a global organization that values professionalism, innovation, and career development.
Responsible for monitoring the quality of service business execution and process compliance, identifying and reporting service quality issues, major product quality issues, and other anomalies.
Responsible for coordinating service resources, identifying anomalies such as insufficient and unauthorized use of service resources, and coordinating resources across departments.
Responsible for building and managing customer service centers, monitoring customer feedback transmission and monitoring customer complaint handling.
Responsible for department construction, coordinating the construction and management of the department, including recruitment, training, selection and cultivation of personnel.
Bachelor's degree or above, with professional background in Business Administration, Engineering Machinery, Mechanical Manufacturing, English, National Trade, etc.
Rich experience in after-sales service in the construction machinery industry, familiar with the construction of service supervision systems. Having experience as a service manager is preferred.
In addition to being proficient in the native language, one must be fluent in English or Chinese and possess good listening, speaking, reading, and writing abilities.
Proficient in Microsoft software such as Word, Excel, PowerPoint, etc.
Identifying the corporate culture of ZOOMLION, strong communication and organizational skills, management abilities, clear logical thinking, strong data analysis and report writing abilities, and a high sense of responsibility.
By applying for this position, you acknowledge and agree that your application materials (including your CV) may be processed by the company’s global HR team, including team members located outside the country of application, for recruitment and evaluation purposes.