Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries. This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations. Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role. Key Responsibilities Handle customer inquiries via chat, phone, and email Support customers with account questions, product or service issues, technical situations, and general inquiries Document customer cases accurately and thoroughly Identify patterns, recurring issues, and potential risks Share market feedback and customer insights with management Collaborate closely with internal teams to improve systems and processes Maintain professionalism and problem-solving skills in a fast-paced environment Requirements Fluent German (spoken and written) Good English skills Minimum 1 year of customer support experience Interest or knowledge of the gaming/digital entertainment industry Comfortable working shifts, including weekdays and weekends Calm under pressure with strong communication skills Team-oriented and able to work in an international environment Responsible, proactive, and solution-focused mindset Benefits Career Growth This role provides strong internal mobility and development opportunities, allowing you to grow into areas such as: Specialist or senior support roles Operations Compliance & risk Commercial or product-related roles Team leadership and management You’ll gain valuable international work experience and transferable skills in a high-growth industry. Benefits Competitive salary Comprehensive benefits package International company environment Supportive, team-oriented culture Real responsibility from day one Multiple career paths and internal mobility If you’re German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.