Job Description In a nutshell We’re looking for a curious, tech-savvy Application Specialist to join our forensic software team. You’ll support our customers and internal teams by providing expert guidance on our specialised software solutions used in forensic labs, DNA analysis, and kinship testing. You’ll be the go-to person for troubleshooting, training, documentation, and user support, helping real-world experts solve crimes more efficiently. Where will you be based and what business will you support? You’ll be based in Dresden, supporting our forensic software customers across Europe and collaborating closely with our development, product, and support teams. How can you help us? Customer support & troubleshooting Act as the first point of contact for software-related queries Diagnose issues and guide users toward effective solutions Provide expert support to ensure smooth software usage Training & documentation Design and deliver training sessions and webinars for users Create clear, user-friendly guides and technical documentation Help simplify complex features for non-technical audiences Project & product collaboration Contribute domain expertise to product development Assist in requirements gathering and project coordination Share creative input to improve software functionality and user experience