Synagen builds specialized AI agents for healthcare and oncology, designed to support complex clinical decisions and biomedical workflows with actionable, high-precision outputs. We combine modern AI with clinical expertise to create software that integrates into real provider environments and delivers value in practice.
As our Clinical Operations Manager, you will scale our clinical customer success by deeply understanding clinical users and ensuring our solutions are delivered, adopted, and used in day-to-day practice across hospitals and clinical practices. Project Management (approx. 40%) : own and drive the delivery of clinical customer projects and ensure internal execution against external commitments
60%) : build and run repeatable onboarding, training, and support processes that lead to real usage and long-term adoption in clinical workflows
Own end-to-end onboarding and delivery for hospitals and clinical practices
Act as the internal driver of clinical projects by pushing priorities, timelines, and decisions across product, data, and medical teams
Take ownership when projects stall and ensure execution despite competing internal priorities
Manage project timelines, milestones, risks, and dependencies and escalate early when delivery is at risk
Regular on-site visits to partner hospitals/practices (Germany/occasionally EU); travel could be a significant part of your work time, depending on rollout phase.
High empathy for clinical users and understanding of hospital and practice realities
Structured, reliable, and hands-on working style
Comfortable operating in a fast-moving startup environment
3+ years experience in clinical operations, healthcare project management, customer success, or similar roles
~ Hands-on experience working with hospitals or clinical practices
~ Experience managing multiple stakeholders and parallel projects
~ Fluency in German and English
Experience in digital health or clinical software
Experience working in early-stage startups or scale-ups
You shape how we onboard, support, and scale clinical customers end-to-end – from first kickoff to long-term usage in tumor boards and daily routines
You work at the center of product, data, medical, and customer teams and translate clinical realities into execution and product improvements
Direct access to decision-makers, fast iteration, and measurable outcomes in real hospitals and practices
Berlin office with hybrid flexibility (up to 3 days/week remote)