Job briefWe are seeking a dedicated and customer-focused Success Partner to join our team. As a Success Partner, you will play a pivotal role in ensuring the satisfaction and success of our clients. You will be responsible for building and maintaining strong client relationships, understanding their needs, and providing strategic guidance to help them achieve their goals.If you are a proactive and customer-oriented individual with a passion for ensuring the success of clients, we would love to hear from you. Please submit your application along with any relevant work experience or achievements.ResponsibilitiesEstablish and maintain clear client retention goalsAssist clients in setting up and navigating programs or softwarePromote the value of the product or service to clientsAnalyse customer data to improve customer experienceHold product demonstrations for clientsAct as a strategic and supportive partner for clients at every stage of the buying processReview customer complaints and concerns and seek to improve the customer experienceRequirements and skillsProven work experience as a Customer Success Manager or similar roleExceptional ability to communicate and foster positive business relationshipsTechnical skills required, as they relate to our servicesAccountability and personal organisation are essentialExperience in managing a diverse groupGreat networking skillsExcellent written and verbal communicationResourceful, with outstanding research skills #J-18808-Ljbffr