FERNRIDE is an equal opportunity employer. We are committed to Diversity, Equity, Inclusion & Belonging because we value and celebrate everyone's differences and individuality. We strive to create an open, safe space in which you feel empowered and authentic. FERNRIDE has over 130 employees, from 35 countries. Our culture is characterized by the company values and fundamentals: wewinasoneteam weexecuteanddeliver weareambitiousinnovators weareopentochange weputcustomervaluefirst respect professionalism safety. What you will work on As an IT Working Student (f/d/m), your goal is to support IT Services with day-to-day software and hardware requests. Furthermore, you will have the chance to actively participate in projects to enhance the infrastructure or bring new features to Fernrides Tech Stack. How you will leave your footprint Assisting end-users with troubleshooting and resolving software, hardware, and network issues on-site in Münich Installing, configuring, and maintaining computer hardware, software, and peripheral devices Supporting the setup and configuration of new laptops, mobile devices, and peripheral devices, including the Mobile Device Management (JumpCloud) roll-out Assisting in managing user accounts, access permissions, and security settings Providing basic training to end-users on software applications and IT best practices Collaborating with the IT support team to escalate and resolve complex technical issues Documenting support activities, solutions, and recommendations. What you will bring to the team Excellent verbal and written English communication skills and the ability to communicate on all levels. Knowledge of at least one in Fernride used Operating System (Windows/Linux/Mac), and as a nice-to-have, Google Workspace, Atlassian Suite, or MDM. Familiarity with hardware troubleshooting and peripheral setup. Strong problem-solving and analytical skills. Ability to work effectively both independently and in a team environment. Willingness to learn and adapt to new technologies and processes. Availability to work on-site for 20 hours per week during business hours. What we offer @ FERNRIDE At FERNRIDE, we believe in empowering you to thrive both personally and professionally. Our benefits are thoughtfully designed to support your growth, well-being, and aspirations while fostering a strong sense of work-life harmony. Here’s how we support you: Flexible working hours. All-day breakfast and unlimited drinks, fruits, and snacks Lunch subsidy Team, department, and company events 20 days of vacation "FERNRIDE does not require external assistance for recruitment. All hiring decisions are managed internally. We kindly request the recruitment agencies, consultancies, and other third-party services to refrain from contacting us regarding our open positions." Who we are FERNRIDE offers scalable automation solutions for yard trucking that increase productivity, promote sustainability, and improve worker safety. We employ a human-assisted automation approach, which allows for remote takeovers of electric trucks when necessary. This ensures seamless integration and reliable operations for logistics operators. With over a decade of research and high-profile customers, including Volkswagen, HHLA, DB Schenker, and BSH, FERNRIDE uses cutting-edge technology to address major industry challenges, such as driver shortages and the negative environmental impact of logistics operations.