Who We Are
AVT is one of the market leaders in print inspection technology. With our inspection systems we are helping our customers to optimize their production workflow and make sure that they deliver quality material. We have a wide range of customers in packaging, label, pharmaceutical and metal decoration printing.
What We Value
We value people who are passionate about providing first class solutions and services to the packaging industry. We strive for continuous improvement in our products, solutions and our people to meet the high expectations of our customers and remain the market leader.
Our ideal Field service engineer will:
You will have proven experience working with high value production devices and be able to handle the pressure that goes hand in hand with 24/7 production environments. You will have experience working with similar print inspection devices and be familiar with printing processes.
Your main activities will be to perform Maintenance, Service and Installation visits at customer site, mainly in Germany but potentially in Europe as well. In addition, you will also perform trainings to customers in their premises and in our Vision Center in (Belgium).
In your role at AVT, you will:
· Responsible for installation, maintenance and troubleshooting/repair of AVT Hardware
· Instruct the customer about the day-to-day use and maintenance of their AVT hardware
· Work in close collaboration with the regional Service manager, Sales, global support, hardware support and customer support teams to quickly resolve any issues on site
· Submit detailed service visit reports and facilitate spare part requests/returns
Critical Success Factors for the Ideal Candidate Profile are:
· Excellent logical fault-finding skills
· Good understanding of mechanical and electrical drawings
· Detail/process driven and highly prepared
· Service-oriented, team player who seeks feedback to continuously improve performance
· Fearless, independent, confident and willing to immerse themselves in unfamiliar situations
· Goes above and beyond to deliver excellent levels of customer satisfaction
· Excellent reactivity, dynamism, tenacity, autonomy and motivational skills.
· Enjoy traveling in the country or in Europe
Your Education and/or Background Experience will have:
The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.
· Electrical/electronic engineering qualification or a college diploma
· Experienced field service engineer
· Experience in troubleshooting and responding to customers concerns
· Good level of mechanical exposure/experience
· Proficient level of computer skills including MS word, PowerPoint, Excel and Outlook
· Ability to work in a fast paced, self-directed, entrepreneurial environment
· Strong time management skills
· Decision making, problem resolution and creative thinking skills.
· Ability to multitask activities with shifting priorities.
· Able to work productively in a pressurized environment
· Experience and exposure working with similar imaging/exposure devices
· Good knowledge of software applications, operating systems/PC's/networks
· Good language skills.
· Local language: German
· Mandatory: English
· Other European languages are a plus
Our offer
We grow talent; we give you the opportunity to develop your career based on your strengths. AVT is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.
A career with AVT will push you and challenge you, providing growth opportunities and the prospects to advance your career.
If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential.