AABO-IDEAL is seeking a proactive and organized Customer Service & Administration Coordinator (DACH) to ensure smooth daily operations across service, finance, and sales support functions. Acting as a central coordination point for the DACH organization, this position plays a key role in maintaining efficient communication between local teams, suppliers, and the wider group organization.
The incumbent will manage a wide range of administrative, financial, and coordination tasks to support the regional service and sales functions and to maintain effective communication with internal and external stakeholders, including local suppliers and the German accounting partner.
Key Tasks
Service & After Sales
* Coordinate service and spare part offerings and manage related quotations and order processing
* Ensure accurate documentation and timely communication with customers and internal departments
* Support the Regional Service Department and assist with ad hoc operational projects
Office Management & Administrative Leadership
* Act as the central point of contact for all office related matters in the DACH organization
* Proactively anticipate and support the administrative and operational needs of colleagues
* Ensure smooth daily office operations, including coordination with suppliers and service providers
* Oversee and maintain the Quality Management System
* Manage office contracts and external partners such as accountants, insurance providers, and facility services
* Support local HR related administration in alignment with group policies
* Coordinate onboarding and offboarding administration
Financial & Bank Account Management
* Manage daily bank account administration, including payment preparation and coordination with the external accounting partner
* Monitor incoming and outgoing payments and ensure proper documentation
* Support cash flow overview and liquidity monitoring
* Coordinate monthly and year end financial documentation in cooperation with the external accountant and group finance
* Manage order handling, invoicing, and debtor follow up
* Support cost tracking and basic budget follow up in coordination with Finance A -I
* Support preparation of financial reports for management
Sales & Marketing Support
* Provide structured administrative support to sales and project teams
* Support customer interaction, quotation management, and documentation
* Assist with customer and vendor registration processes
* Contribute to local marketing and sales initiatives as required
Budget Responsibility
* Cost budget responsibility in coordination with the Regional Service Manager
* Management Responsibility
* No direct reports, but strong cross functional coordination responsibility within the DACH organization
Requirements
* Technical and or commercial education
* Several years of experience in office management, administration, finance coordination, or service support roles, ideally within an industrial or technical environment
* Experience with bank account handling, payment coordination, and working with external accountants
* Strong organizational skills with the ability to prioritize and manage multiple topics independently
* Hands on mindset and willingness to take ownership of operational details
* Strong MS Office skills and familiarity with ERP systems
* Fluent in German and English, spoken and written
Personality
* Reliable and structured personality with a strong sense of ownership
* Proactive and service oriented, with the ability to anticipate needs before they arise
* Hands on and pragmatic with a solution focused approach
* Confident communicator with a friendly and professional manner
* Comfortable working in a small team where flexibility and versatility are key