Technical service engineer of Sinexcel (Deutschland) GmbH
Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements.
Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning.
After-Sales Technical Support and Maintenance
Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime.
Conduct regular customer training on equipment operation and maintenance to enhance customers' ability to use and maintain the equipment.
Prepare and organize maintenance records, service manuals, and other technical documentation to ensure compliance and traceability during after-sales service.
Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality.
Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement.
Reporting and Data Analysis
Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support.
Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies.
A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field.
2-4 years working experience about pre-sales/after-sales technical support in energy storage，E-mobility，inverters or other electrical product business.
Proficiency in English, able to communicate fluently with headquarters and customers.
German, French, etc.).
A valid international or European driver’s license (depending on country requirements).
If you are passionate about this role, we welcome you to join our team and provide exceptional after-sales service experiences to our customers.