Your journey We are looking for a motivated Junior IT Administrator to join our team and support the day-to-day health of our internal IT environment across our Berlin and Amsterdam offices. You will be based onsite in Berlin and support our Amsterdam office remotely. This is a great entry point into a broad IT role,you will get hands-on experience across end-user support, device management, network monitoring, and security patching, with guidance and mentorship from senior team membe Key Responsibilities: Internal IT Systems Support the lifecycle of internal IT systems including workstations, peripherals, and shared services. Assist with directory services (LDAP) and user account management. Help manage software installations, asset tracking, and IT inventory across both offices. Provide first-line support to employees, resolving hardware and software issues onsite in Berlin and remotely for Amsterdam. Datacenter Operations Assist with monitoring and maintaining datacenter infrastructure (servers, storage, cabling). Support hardware replacements and rack maintenance tasks under guidance. Help maintain documentation of datacenter layouts, IP assignments, and change logs. Endpoint Management & OS Upgrades Assist in planning and executing OS upgrade cycles for employee laptops (Windows & macOS). Help maintain device images and follow upgrade runbooks. Ensure devices meet security baselines and track compliance status. Ship and support devices remotely for Amsterdam-based employees. Network & Wireless Monitoring Monitor wired and wireless network health across both offices and escalate anomalies. Assist with Wi-Fi administration (access points, SSIDs, guest networks) in Berlin and remotely for Amsterdam. Help troubleshoot basic connectivity and wireless coverage issues. Mobile Device Management (MDM) Support day-to-day MDM operations (e.g. Jamf, Intune, or similar) including device enrollment and policy application. Assist with application deployment and device offboarding procedures. Security & Patch Management Assist with patch deployment cycles across employee endpoints and internal systems. Help monitor security alerts and escalate incidents to senior staff. Support enforcement of endpoint security policies (antivirus, disk encryption, screen-lock). Help maintain patch status documentation and reports. Required Qualifications 1–2 years of experience in an IT support, helpdesk, or junior sysadmin role (internships and apprenticeships count). Basic understanding of Windows and/or macOS administration. Familiarity with networking concepts: DNS, DHCP, VLANs, Wi-Fi. Eagerness to learn and grow in a fast-paced technical environment. Good troubleshooting mindset,methodical, calm under pressure, and willing to dig in. Strong communication skills; able to support non-technical users with patience. Fluent in English; German is a plus. Nice to Have Any exposure to MDM tools such as Jamf or Microsoft Intune. Basic scripting knowledge (Bash, PowerShell, or Python). Familiarity with monitoring tools such as Zabbix or Grafana. Relevant certifications or coursework: CompTIA A, Network, Microsoft fundamentals, or similar. What We Offer Hands-on experience across a broad range of IT disciplines from day one. Mentorship from experienced infrastructure and platform engineers. Onsite role based in Berlin, with occasional travel to Amsterdam as needed. Competitive junior salary, learning budget, and room to grow into a mid or senior role. A collaborative, engineering-driven culture where your contributions matter. About us At ROMEO, we’re on a mission to connect 3 million queer people worldwide for Dates, Friends, and Love. As a Senior Backend Developer, you’ll play a crucial role in modernizing and maintaining our platform’s backend systems. Join our diverse team of 54 professionals based in Berlin at Erasys, where we offer a hybrid work environment with flexible options for both home and office work.