Cisco Genesys Solution Architect
My client, a large consultancy, is in need of a Cisco Genesys Solution Architect for a 12 month remote contract based 100% remote, with my client based in Stuttgart.
The ideal candidate will have strong experience as a Solutions Architect / Designer in Cisco Genesis, Familiarity with Data Analytics and Reporting tools, Experience with Global Voice Member Management, Knowledge of Call Recording & Quality Management, Skilled in Workflow Management and Post-Call Surveys, Understanding of AI in contact center environments.
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