A unique opportunity to turn deep PC knowledge into high‑impact customer success!Why this role mattersIf you love solving complex technical challenges and want to grow beyond standard PC troubleshooting, the TCAM role opens the door to a more strategic, customer‑facing technical career. You'll work closely with major enterprise customers, primarily in Germany, build strong relationships, and focus on the issues that have real impact on system uptime and customer satisfaction.You won't just fix problems — you'll influence, analyze, prevent, and shape better experiences for HP's most important customers.Act as the primary technical contact for assigned customers, providing trusted expertise after purchaseDiagnose and resolve hardware, software, and network issues with a strong focus on root‑cause analysisProvide clear, actionable technical guidance to customer IT teams and follow through to full resolutionPartner with the customer during new hardware deployments to ensure a healthy rollout — validating images, drivers, and key fixes using HP product knowledge to support a strong first‑day experienceBuild strong, long‑term relationships through regular communication, proactive engagement, and on‑site visits where requiredDeliver technical training sessions and knowledge‑sharing workshops for customer IT departmentsWork closely with HP's specialist technical experts to manage deeper or complex escalations when neededEducation & ExperienceTechnical degree in Computer Science (or equivalent)Collaborative and effective in hybrid and distributed team environmentsSolid hands‑on experience in PC technical supportProven history of resolving technical issues directly with customersLanguagesBusiness fluent in German and EnglishAdditional languages are a plusPersonal SkillsApproachable and able to build positive relationships with customers and colleaguesGrowth‑oriented mindset with a desire to develop beyond pure technical work into strategic customer impactStrong team player with a customer‑first mindsetEffective communicator with the ability to lead discussions and share insights confidentlyHighly independent and able to take ownership of complex issues from start to finishCreative problem‑solver with a proactive attitudeOrganized, reliable, and able to manage multiple casesTechnical SkillsDeep PC hardware and device manageability expertiseStrong proficiency across Microsoft OS and Modern Management (e.g., Intune, Autopilot), working closely with wider HP technical experts when needed (Microsoft certifications are a plus)Competent in network troubleshooting (LAN/WLAN/VPN)Skilled in data extraction, analysis, and reporting (Power BI, Excel incl. PivotTables)Able to present technical findings clearly to both technical and non‑technical audiencesEmployee-oriented corporate culture: We value enthusiasm, regular feedback, trust and respect within our teams. We want to promote meaningful innovation within each and every employee by giving them the opportunity to grow from their mistakes and get new inspirations through collaboration in our regional/global teamsA well-adjusted work-life-balance due to flexible working hours and home office regulationsAttractive salary package with additional benefits, such as 30 paid leave days, company pension plans, a long-term time account, bike leasing, employee counselling programs, wellness initiatives etc.Equal opportunities and continuous career development, e.g. as part of the global mentoring programs, e-learning platformsMultiple Employee Impact Networks such as Next Generation Network, Women's Network and Pride Network which organize interesting trainings and after-work events to expand your networkYou are convinced to be a perfect match? Then join our HP family and apply now! (please provide your CV in English)