Your mission Management and monitoring of the global customer onboarding process Develop and implement strategies to improve client retention rates Collaborate with regional team leaders to ensure standardized onboarding procedures Analyze onboarding data and metrics for continuous improvement Your profile Experience in customer service or onboarding Excellent communication and presentation skills Ability to convey technical information in an understandable way Customer-oriented mindset and ability to work in a team Excellent language skills (spoken and written) in Dutch and English Perks & Benefits A recipe for success: We turned 10 years old this year and are known as specialists in the gastronomy/delivery industry. With SIDES, you represent a leading player in this field. Add ownership: We offer you the opportunity to shape your talent and ideas. You have freedom and responsibility in your daily work within your team. High-quality work equipment: You will receive top-notch equipment to successfully perform your work. In the office, you will find modern devices and ample space for pleasant interactions with the SIDES team. Hungry for growth: Personal growth and continuous learning are our top priorities. We conduct regular feedback cycles and offer you opportunities to attend seminars, workshops, and conferences. Baking a positive workplace: You can expect a fantastic, perfectly connected office in the heart of Berlin (Schöneberg). Perks: Company discounts (CorporateBenefits), access to various employee discounts Discount on a gym membership E-learning opportunities Mental health app setup: InstaHelp Snacks and drinks in the office Baking a positive workplace: You can expect a fantastic, perfectly connected office in the heart of Berlin (Schöneberg). Sounds exactly like what you were looking for? Then we look forward to receiving your meaningful application, including your salary expectations and earliest start date! About us At SIDES, we are transforming the gastronomic delivery industry with our cutting-edge, cloud-based software. Our innovative, modular system is designed to meet the unique needs of each business, providing flexibility and scalability. With modules such as POS systems, webshops, apps, call centers, merchandise management, and vehicle and fleet management, we empower our clients to excel. Join SIDES and be part of a dynamic team dedicated to driving success in the delivery service industry through technology and innovation. Experience the future with us and make a real impact.