Profile
At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions:
Commercial
1. Hold responsibility for the existing Sephora Retail Network in your Area including new openings and closing
2. Drive stores / corners and region to reach monthly and annual commercial targets as well as store profitability targets
3. Supervise the region’s P&L (incl. retail sales, people, cost management, stock management)
4. Monitor Business KPIs (. conversion rate, Sephora market share, AVB, ITB, Lovemeter, Google reviews, recruitment,) and implement action plans to reach targets
5. Pro-activley propose florplan and assortment optimization
6. Know and monitor local markets, competitors and key players
7. Drive omnichannel sales target & growth throughout retail network
Retail Excellence/ Operational
8. Ensure the good implementation of Retail standards and processes in cooperation with Retail Ops department and excellent execution
9. Ensure team is compliant and follows policies (legal, HR, cleanliness, testers, prices, merchandising, cash, organization, etc)
10. Ensure safety and security of people and Sephora assets
11. Ensure inventory accuracy to guarantee available stock
12. Ensure stores / corners are giving your region an excellent image
Client Experience
13. Create a unique and addictive experience for our clients, ensuring sales as well as Sephora service and experience
14. Make sure Sephora Attitude is fully lived in all stores and lead by example
15. Ensure a clear zoning and floor management
16. Support CRM with a strong link to daily retail operations
17. Support and drive omnichannel projects to improve client experience
People Management
18. Recruit, develop and motivate teams in cooperation with HR
19. Monitor and mange staff satisfaction, absence and turnover
20. Be close to your Teams and set up strong relations
21. Coach Store Managers on the job during regular Store Visits
22. Develop and motivate your Teams, implement and guarantee successful onboardings for your managers and teams
23. Identify the potential and training needs of your Managers and set up realistic Action Plans together with HR and Trainings Team
Do not hesitate to apply if you have… or if you are …
24. At least 5-8 years profound experience in Retail – Beauty preferred – with 4-5 years in a Store Manager position
25. At least 2-3 years as an Area Manager preferably in a dynamic and growing environment
26. Team management & leadership skills
27. Strong planning and organization skills
28. Analytic thinking and KPI addicted (profound KPI knowledge in retail environment)
29. Experienced in store expansion
30. Experience in implementing guidelines & processes
31. Willingness to travel 80% per week
32. Profound knowledge with MS Office, especially Excel & PowerPoint
33. Fluent in German & English
34. An inspirational and trustful leader
35. A strong hands-on mentality
36. Comfortable in agile and dynamic environment
37. Strong prioritization & self-management skills
Here, you will find:
38. Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
39. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
40. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.