Patrique Mercier Recruitment JP invites you to join a dynamic customer service team in the stunning city of Athens, Greece! We are currently seeking passionate Danish-speaking customer service representatives for an exciting opportunity with an international airline. In this role, you will play a vital part in ensuring that travelers receive top-quality support and assistance, enhancing their journey with every interaction. Experience the blend of cultural richness and professional development as you work in one of Europe's most historic cities. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity for you!
Responsibilities
* Deliver exceptional customer service to Danish-speaking clients through various channels, including phone, email, and chat.
* Assist customers with inquiries related to flight bookings, changes, cancellations, and general travel information.
* Maintain a comprehensive knowledge of airline policies, travel regulations, and destination information to provide accurate assistance.
* Document customer feedback and interactions in the company’s CRM system for record-keeping and continuous improvement.
* Cooperate with team members to ensure seamless service delivery and enhanced customer experiences.
* Participate in training sessions to enhance skills and stay updated on the latest industry trends.
* Proactively suggest improvements to service processes and contribute to overall customer satisfaction.
Requirements
* Fluent in Danish, both written and spoken; proficiency in English is a must.
* Exceptional communication and customer service skills, with a friendly demeanor.
* Ability to work effectively in a fast-paced environment and handle multiple tasks.
* Strong problem-solving capabilities and attention to detail.
* Previous experience in customer service, preferably in the travel or airline industry, is advantageous.
* Familiarity with CRM systems and support tools is a plus.
* A positive attitude, adaptability, and eagerness to help travelers while embracing a new cultural experience in Greece.
Benefits
* Private Health Insurance
* Training & Development
* Performance Bonus
* 2 Extra Salaries Per Year
* Fully Paid Training
* Great Salary
* Fully Paid Relocation Package ( flight, transfer and hotel )