Job Summary
The AI-Driven IT Service Manager will design and develop data solutions aligned with business requirements, contributing to initiatives, product development, and data analysis projects. This role involves creating a collaborative environment to drive successful outcomes.
Key Responsibilities:
* Data Solution Design
* Provide actionable recommendations for data insights and tool selection
* Coordinate with stakeholders to deliver results-driven solutions
* Monitor and optimize costs, meet deadlines, ensure data compliance, and adhere to governance and security standards
* Ensure service level agreement adherence, optimize IT support processes, and drive continuous service improvements
* Analyze service data using tools like Tableau or Power BI to enhance IT performance
Requirements
* A degree in Information Technology, Computer Science, or equivalent field
* Solid understanding of IT service management practices (ITIL)
* Hands-on experience configuring AI-driven systems or chatbots to automate IT support processes
* Skilled in integrating systems using APIs and automation tools
* A strong analytical mindset and proficient problem-solving skills
* Ability to turn data into actionable insights using data analysis tools