As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.
MISSIONS
* Sales Performance
* Lead individual sales and achieve performance target and KPI
* Engage in upselling, cross selling and multiple selling for all product categories
* Client Management
* Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
* Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
* Store Operations
* Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
* Store Management
* Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines
PROFILE
* Minimum 3 years’ experience in Fashion/Luxury Sale
* Bachelor’s Degree or equivalent is preferred
* Manages own image standards on a high level
* Strong selling and communication skills are necessary
* Excellent relationships skills
* Organization, professionalism, self-confidence
* Strong customer service skills
* Computer skills and Retail management system knowledge
* Goal oriented approach, multitasking
* Strong knowledge and/or interest for Fashion/Luxury Industry
* Fluent in English and German