Job Description
Applicaiton Deadline: January 9, 2026
This role can be located in the Trinidad and Tobago Market, the Bahamas Market or the Barbados Market where the successful candidate resides
What is the opportunity?
The Senior Manager Physical Channels is the Lead for all Physical Channels Initiatives for Personal & Private Banking as well as Business & Commercial Banking across Caribbean Banking. This role provides program leadership across the Physical Channels Portfolio as well as ensures that the Physical Channels portfolio is optimized and is highly competitive to drive transformation, innovation and growth in target locations. The position is key to Caribbean Banking's strategic priorities and the achievement of transformation objectives.
What will you do?
* Lead a team in driving the transformation of physical channels activities aligned with RBC Caribbean's strategic imperatives.
* Play a leadership role in the development of strategies for the Physical Channels Portfolio across the Caribbean, with a greater emphasis on transformational initiatives
* Establish the Physical Channels roadmap while ensuring alignment of portfolio strategies with RBC Caribbean's strategic imperatives
* Plan, direct, lead and coordinate activities for Physical Channels related initiatives, to ensure the initiative's goals or objectives are accomplished within approved timeframe, scope and budget
* Proactively develop strategies to enable greater acquisition, retention and growth targets
* Accountable for achieving the approved program objectives and key results – on time, within scope and within budget
* As the portfolio's owner, define and prioritize the requirements of physical channels projects, make decisions on the design of premises while carrying out the vision of Physical Channels to the team and organization
* Drive initiatives to achieve target client satisfaction scores, resolve client and employee irritants and improve channel delivery
* Collaborate with key functional partners to establish appropriate benchmarks to achieve channel revenue and cost objectives within risk appetite
What do you need to succeed?
Must-have
* University Degree and/or extensive related work experience
* Minimum seven (7) years in Financial Services Industry, with four (4) years of strategy and/or product experience and two (2) years of Program Management experience
* Strategic, growth mindset with excellent knowledge and understanding of the financial services industry
* Experience with developing strategy, communicating portfolio financial results and performance to senior leadership
* Strong collaborator with a proven track record of driving change
* Strong communication and presentation skills
Nice-to-have
* MBA
* Project Management Designation e.g. PMP
* Experience working in an Agile Environment
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
* A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
* Leaders who support your development through coaching and managing opportunities
* Ability to make a difference and lasting impact
* Work in a dynamic, collaborative, progressive, and high-performing team
* Opportunities to do challenging work
* Opportunities to take on progressively greater accountabilities
Job Skills
Additional Job Details
Address:
7-9 SAINT CLAIR AVENUE, 8:PORT OF SPAIN
City:
Port Of Spain
Country:
Trinidad and Tobago
Work hours/week:
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.