Please note, you must be based in either Berlin or London and have the right to work in said location. Unfortunately, visa sponsorship can not be offered for this position.
THE ULTIMATE OPPORTUNITY
Imagine an AI-powered customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for.
You don’t need to imagine because that’s Ultimate - the customer support automation platform you won’t outgrow.
Powered by built- in-house AI, a laser-focus on customer experience and world-class team across the globe, we’re committed to bringing joy and innovation to customer service. With customers regularly ranking us #1 on G2, it’s no wonder some of the best brands in the world have already scaled their digital support with Ultimate - from GetYourGuide to Gorillas, Zendesk to Zalando.
THE ULTIMATE DESTINATION FOR YOUR CAREER
At Ultimate, careers accelerate. New opportunities arise as the company is constantly evolving and our Finnish, no-ego culture means that everyone has a seat and a voice at the table. You’ll learn from some of the best and brightest minds, as well as having the opportunity to show us your brilliance and see the impact of your work. We truly offer career-defining opportunities.
With hubs in Helsinki, Berlin and London, alongside our ever-growing global remote workforce, you get to choose a working environment that suits you.
And we are proudly diverse - over 35 nationalities make up our worldwide team. Our Nordic ethics have created a culture where we can all lead by example and shape the company - and industry - we want to see, together.
The Ultimate Role:
Ultimate are looking for a hands-on Senior Product Marketing Manager to devise, lead and implement the Product Marketing strategy. This is an exceptionally exciting time as we’re in the midst of an AI revolution, particularly in the Conversational AI space - check out our recent UltimateGPT launch to find out more ( https://www.ultimate.ai/ultimategpt-chatgpt-for-customer-service )!
You will sit within the Marketing department working alongside the Head of Brand and Head of Demand Generation. Reporting directly to the CEO, you will partner closely with our Product and Leadership teams helping and steering the business target and identify the best way to reach customers.
What you will do:
Work closely with the Product and Marketing team to develop and execute on a multi-channel product marketing strategy
Architect short and long term GTM campaigns connecting key narratives to product/feature launches
Constantly define and redefine our market positioning and value proposition. Craft Ultimate’s product narrative for different buyer segments and ensure the wider marketing team are fully informed and enabled
Continually assess, evaluate and adapt the strategy to optimize collaboration, production, and roadmap planning
You will be hands on leading the value creation process to demonstrate our product offerings through your strategy
How We Measure Success for this Role:
Product awareness: Measure brand recognition, website traffic, social media mentions, SEO
Lead generation and conversion rates
Market share: Evaluate market penetration, acquisition rates and competitive positioning
To be successful in this role, you'll need:
Experience leading and delivering a product marketing strategy for a long and competitive sale cycle, preferably with an enterprise software product
Experience in a fast-paced startup environment
Strong research and analytical skills - ability to turn data and customer insights into actionable recommendations
Strategic project management skills. You have the ability to create strong stakeholder relationships and motivate others by leading key projects, having fun along the way
To know how to manage and prioritize multiple projects simultaneously
Interest in the AI revolution we’re living through and excitement about our product space - Conversational AI. You’ll be excited to stay up-to-date with industry trends and our competitor landscape
The Ultimate Application Process
Initial Call with Talent Partner (20 mins)
Interview with Hiring Manager (30 mins, competency based)
Challenge Round (60 mins, task to prepare and deliver to panel at interview)
Final Interview with Marketing Peer (30 mins)
THE ULTIMATE OFFER
Transparency is important to us, so we want to be clear about what the Ultimate opportunity means for you:
Generous PTO policy of 28 days per year.
Truly flexible working. Office, home-based or a mixture of both, you work from where it works for you. (A stylish Kreuzeberg office next to the canal OR join our London hub working next to the river, a short walk to Borough market).
We recognise that you bring your best and we show our appreciation with actions, not just words - our competitive salaries and generous stock options program ensure that our success is your success.
Personal Growth Allowance for you to spend on whatever makes you thrive - whether it’s a coding course, learning a new language or that pottery course that keeps popping up on your feed, we’ve got you covered.
Team events all year round - meat-free BBQs, stand-up paddle boarding, volleyball… you name it, we’ll organize it, plus team off-sites to unite because we’re better together.
A truly diverse team awaits you. 40% of our workforce identifies as women and we come from over 35 nationalities
Our Commitment To You:
Recruiting and developing a diverse range of talent is critical to our growth philosophy. We understand we might need to adapt our process and we’re happy to cater to any adjustments you may require. Please let the Talent team know if we can help you with the application process in any way and at any stage.
If you want to find out more about us check out our Ultimate Open Culture which will provide a deep dive into life at Ultimate. Here’s our behind-the-scenes social media too: Ultimate Life.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. Ultimate prohibits discrimination and harassment of any kind: Ultimate is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
About the company
#1 AI for customer service automation. >> Native integrations to your CRM. >> Save costs and maximise capacities. >> Improve CX with 24/7 customer support.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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