AlphaLife Sciences is growing our customer success group by hiring experienced professionals to strengthen our post-sales and customer delivery organization：
* Product Specialist – Configure, deliver, and support our SaaS solutions for life sciences clients, ensuring successful adoption and ongoing satisfaction.
This role requires adaptability to a fast-paced, high-growth startup and the ability to collaborate across functions to deliver exceptional customer experiences.
What You’ll Do
* Manage and coordinate customer projects, ensuring successful delivery within scope, timeline, and budget
* Support pre-sales activities including understanding customer business needs, demonstrating solutions, and contributing to solution proposals
* Provide post-go-live administrative support for multiple clients
* Solutioning and configuration of applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
* Ad hoc training of users and administrators
* Analysis and deployment of new product features
* Maintenance of production and sandbox environments
* Creation of regular and ad hoc customer reports
Requirements
* Experience with configuring/supporting/implementing software. Experience with TB software is highly preferred
* 2-8 years Customer service or consulting experience
* Ability to quickly understand client requirements and needs and articulate potential solutions
* Experience fulfilling customer needs and managing expectations
* Strong organizational skills with the ability to switch tasks quickly
* Excellent verbal and written communication skills
* Bachelor’s degree or equivalent relevant experience
Nice to Have
* Understanding of life sciences drug development process
* Understanding of life sciences compliance requirements
Applicants must have the right to work in Germany/EU.