Mercier Consultancy MD is excited to offer a prestigious opportunity as a German Speaking Customer Care Representative for a renowned Luxury Vehicle Brand in Greece. This role provides a unique chance to work with high-end clientele, delivering exceptional customer service while enjoying the vibrant lifestyle of Greece. If you have a passion for luxury automobiles and superior customer care, join our dynamic team!
Key Responsibilities
* Provide premium customer support in German via phone, email, and live chat, addressing inquiries related to luxury vehicle products and services.
* Assist customers with vehicle information, maintenance schedules, warranty claims, and other service-related requests.
* Collaborate closely with internal departments including sales, service, and logistics to ensure seamless customer experiences.
* Maintain detailed documentation of customer interactions and transactions within the CRM system.
* Gather and analyze customer feedback to support continuous improvement initiatives.
* Stay informed about the latest models, features, and brand updates to effectively assist customers.
Requirements
* Fluency in German (both written and spoken) is essential; strong English skills are advantageous.
* Previous experience in customer care within the automotive or luxury brand sectors is highly preferred.
* Exceptional communication and interpersonal skills with a focus on delivering high-quality customer experiences.
* Ability to manage multiple tasks efficiently in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Experience with CRM systems and luxury brand protocols is a plus.
* Willingness to live and work in Greece, embracing its culture and lifestyle.
Benefits
* Competitive Monthly Salary
* Monthly Performance Bonuses
* Fully Paid Relocation Package
* Monthly Performance Bonus
* Health Insurance
* 2 Extra Salaries Per Year
* And many other benefits!