We are looking for a Senior Solution Engineer (m/f/d) to strategically support our customers in Germany through digital transformation. The role combines technical consulting, business consulting, and pre-sales expertise with a clear growth and hunting mindset. The Solution Engineer acts as a Trusted Advisor for new and existing customers, helping organizations strategically leverage modern CRM platforms, data architectures, and AI-based applications - particularly Agentic AI. The focus is on customers from the following sectors: Technology (Software & Hardware) Professional Services (e.g., Facility Management, Staffing Services, Auditing) Industry experience is helpful but not mandatory. What matters most is the ability to understand complex business processes and drive technology-led transformation. Areas of Responsibility Strategic Customer Advisory Advising existing customers and new logos on modern CRM architectures Developing end-to-end solution strategies based on CRM, data platforms, and AI Positioning Agentic AI as the next evolutionary step for customer engagement and automation Pre-Sales & Solution Engineering Conducting Discovery Workshops, Value Engineering Sessions, and Architecture Discussions Developing compelling solution designs and architecture concepts Presenting complex solutions to C-level executives, business units, and IT Growth with Existing Customers Identifying expansion opportunities Supporting the account team with cross- and upsell initiatives Building long-term trusted advisor relationships Innovation & Thought Leadership Translating new technologies such as AI, Data Platforms, and Agentic AI into concrete business applications Close collaboration with Product, Partners, and Customer Success Co-creating innovative customer engagement strategies Ideal Candidate Profile Experience Several years of experience as a Solution Engineer, Pre-Sales Consultant, Solution Architect, or Technical Consultant Ideally experience at a CRM, SaaS, or cloud software company Alternatively, experience at an implementation partner / consulting firm with relevant project experience Experience in customer projects involving CRM, Data, or AI is a strong advantage Technical Competency Understanding of modern architecture topics such as: CRM and platform architectures Data Integration & Data Platforms AI-powered applications Automation and intelligent agents (Agentic AI) The candidate does not need to be a developer but should be able to discuss architecture decisions and clearly explain complex technical relationships. Business Mindset Strong customer-first mentality Ability to connect technical solutions with concrete business value Experience working with diverse stakeholders (Business & IT) Personality We are specifically looking for individuals with: Growth and hunting mindset Willingness to go the extra mile for customers and deals Curiosity and eagerness to learn about new technologies Strong communication skills Enjoyment of teamwork and diverse team constellations We especially welcome diverse profiles, particularly female candidates, who combine technology consulting with a strong customer focus. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. 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