Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in a fair and equitable way. From our office in Düsseldorf, Germany, we support colleagues and stakeholders across the DACH region (Germany, Austria, Switzerland) and collaborate closely with global teams to ensure operational excellence and seamless IT service delivery. Join our team and take ownership of IT service delivery across the DACH region. Working in the Corporate IT department, you will lead helpdesk operations, drive service excellence through KPI/SLA management, coordinate IT workplace projects, and act as a trusted IT partner for stakeholders. This role combines leadership, collaboration, and hands-on execution. We value thoughtful decision-making, strong communication, and a supportive leadership style just as much as technical expertise. With a pragmatic, mission-always-possible mindset, you will ensure high service quality, strong user satisfaction, and smooth collaboration between local and global teams. Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction Act as primary IT liaison for regional stakeholders and coordinate closely with global teams and vendors Lead and mentor a local team of 5, fostering an inclusive, customer-focused service culture Plan and execute IT components of office moves and workplace projects, ensuring minimal business disruption Bachelor's degree in IT, Computer Science or related field (or equivalent experience); ITIL 4 Foundation required, advanced ITIL or Service Management certifications desirable; Native or fluent German and fluent English (written and spoken); Experience in IT service delivery/service management, including helpdesk and team coordination (around 5 years is ideal, but we value impact over exact timelines) Freshservice, Jira Service Management), KPI/SLA management, and workplace IT infrastructure Clear communicator with strong stakeholder management, problem-solving and conflict resolution skills; For us as a community, it is important that you feel comfortable not only with us, but also outside of work. That's why we offer you the following benefits, among others: Protection & Provision Company pension scheme – with personal advice from internal contacts psychological counseling, coaching) Work-life balance & mobility ~JobRad, discounted parking, Deutschlandticket or Jobticket to choose from Free in-house gym Free barista bar directly in the office Urban Sports Club membership at special rates Access to the Corporate Benefits Portal with numerous employee discounts We believe that diversity, inclusion, and equal pay for equal work are critical to our success as a global company, so we aim to recruit, develop, and retain the best talent.