Service Technician (Office based - Remote Support) – Nuremberg, Germany
At Spacelabs Healthcare, we’re on a mission to continuously innovate healthcare technology—empowering clinicians with better data, better tools, and better outcomes.
Our scalable solutions help deliver critical patient information across local and remote systems, enable faster and more informed decision‑making, and create safer environments for patients worldwide.
Why Spacelabs? Because lives depend on you.
About the Role
We are seeking a customer‑focused Service Technician to join our team in Nuremberg, Germany. This role is based in our corporate office and will operate with minimal supervision. You will provide technical troubleshooting, remote service support, and end‑user assistance to our customers across Germany.
You will serve as the first point of contact on the Spacelabs Service Hotline, diagnosing and resolving technical issues with our recording and monitoring equipment while ensuring exceptional customer experience.
Key Responsibilities
* Serve as the primary responder for Spacelabs’ customer service hotline.
* Perform remote troubleshooting and resolution of technical issues.
* Identify recurring problems and report these through the appropriate channels.
* Complete all required service documentation accurately and on time.
* Provide clear communication and feedback to your manager and internal teams.
* Collaborate professionally with other departments to ensure smooth service operations.
* Support the promotion of Spacelabs products and services to enhance customer satisfaction.
* Partner with sales teams, regional service technicians, and clinical specialists to support market growth.
* Conduct online product presentations and customer training sessions as needed.
* Maintain up‑to‑date knowledge of Spacelabs products and competitor offerings.
* Adhere to all company safety policies and operational guidelines.
* Submit accurate reports on activities, expenses, and market feedback.
* Contribute to Spacelabs’ reputation for outstanding after‑sales customer service.
* Perform additional duties as required to meet business needs.
Qualifications
* Degree or professional education in electronics, electrical engineering, or a technical/scientific discipline .
* Proven experience in a customer‑focused service environment working with advanced electronic hardware, software, and IT services .
Technical Requirements
* Strong proficiency in configuring and troubleshooting:
* Microsoft Windows Server (2016–2025)
* IIS Web Server
* Windows 10 & 11
* Microsoft SQL Server (2014+)
* Strong communication skills across all levels of an organization.
* Competency in Excel, Outlook, and Word .
* Good written and verbal communication skills in English .
* SQL scripting experience preferred but not required.
* Strong analytical thinking and sound judgment for technical problem‑solving.
* High attention to detail with the ability to diagnose issues efficiently.
* Commercial awareness and customer‑centric approach.
Additional Requirements
* Occasional domestic travel (<10%).
* Successful completion of Spacelabs training programs.
* Flexibility to work varied shifts based on installation or support needs.
* Compliance with vendor credentialing requirements (e.g., vaccinations, documentation).
* Valid driving license with a strong driving record.