Airframer Support Engineer Du00e9tail de l'offre Informations gu00e9nu00e9rales Entitu00e9 de rattachement Safran est un groupe international de haute technologie opu00e9rant dans les domaines de l'au00e9ronautique (propulsion, u00e9quipements et intu00e9rieurs), de l'espace et de la du00e9fense. Sa mission : contribuer durablement u00e0 un monde plus su00fbr, ou00f9 le transport au00e9rien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implantu00e9 sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europu00e9en sur ses marchu00e9s. Safran est la 2u00e8me entreprise du secteur au00e9ronautique et du00e9fense du classement u00ab World's Best Companies 2024 u00bb du magazine TIME. Safran Electrical & Power est l'un des leaders mondiaux des systu00e8mes u00e9lectriques au00e9ronautiques. La sociu00e9tu00e9 est un acteur clu00e9 dans le domaine de l'u00e9lectrification des u00e9quipements et de la propulsion u00e9lectrique et hybride. Elle compte 14 000 collaborateurs ru00e9partis dans 13 pays. Ru00e9fu00e9rence 2026-173292 Description du poste Mu00e9tier / Emploi Support et services client - Field representative Intitulu00e9 du poste Airframer Support Engineer Type contrat CDI Statut (CSP) Ingu00e9nieur & Cadre Temps de travail Temps complet Parlons de votre future mission The Airfraimer Support Engineer will provide leadership, technical direction, and assistance to airframer and customers, and other CFM field personnel in the operation of assigned engines (LEAP-1A); You will: - Interface with all levels of customer and Company organizations, - Provide on-site assessment of activities to anticipate problems, - Provide complete reporting of the engine problems & customer requests. - Contribute to product and service improvement: - identify/capture the perceptions and requirements of operators and integrators in the field - propose corrective actions and improvement paths - identify the occurrence of major events - ensure effective communication is maintained within the front office Essential Responsibilities: The main missions you will have under your responsibility will consist in the following: - Be the front Office for all customers' requests - Support investigations (root cause analysis, troubleshooting) and quality items closure in relation with Back Office (Engineering, Quality) - Record all information required within information systems, - Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers. Parlons de vous Job Requirements: Knowledge / Skills - Solid knowledge of mechanics and engine functioning are required, as well as technical expertise in engine assembly and maintenance documentations. - Knowledge of PART 21G or PART 66 or PART 145 is recommended. - Experience working in jet engines manufacturing or in aircraft manufacturing would be an asset. - Strong oral and written communication skills: ability to make formal presentations to all levels of the organization, customers and peers and react in a highly exposed and tense environment. - Knowledge of Airbus quality tools such as TLB - Technical English mandatory, English spoken fluently - French or German communication ability would be an asset. Qualities - Leadership - Reactivity - Rigor - Team Spirit; excellent relationship (Partner, Airframer and Customer interfaces) - Availability and flexibility to accommodate planning constraints & changes imposed by the Customer. Localisation du poste Localisation du poste Europe, Allemagne Ville 21129 Hamburg Critu00e8res candidat Niveau d'u00e9tudes min. requis BAC2 Niveau d'expu00e9rience min. requis Supu00e9rieure u00e0 5 ans Langues Anglais (Courant) Franu00e7ais (Intermu00e9diaire) Allemand (Intermu00e9diaire)