About the role
You will drive an ambitious strategy to scale Redcares third-party marketplace across our selected markets strengthening its role as a key growth pillar. As part of a fast-growing and publicly listed company the marketplace is already contributing meaningfully to our commercial performance and its role in driving profitability and strategic growth is set to become even more central.
Reporting to the Chief Commercial Officer you will own the marketplace strategy operational model and commercial success. With full P&L responsibility and a team of 52 colleagues (including 6 direct reports) you’ll oversee such areas as Marketplace Business Development and Customer Success. Your goal will be to turn today’s early-stage setup into a high-performing platform business: seller-centric tech-enabled operationally excellent and deeply embedded in our wider healthcare offering.
Responsibilities
* Define and execute the strategic vision and roadmap for Redcares marketplace ensuring it evolves into a scalable engine aligned with overall company ambitions.
* Improve commercial KPIs through data and experimentation using analytics to steer conversion ROI seller retention and customer satisfaction.
* Professionalize seller management at scale including but not limited to seller lifecycle management scalable service infrastructure setting frameworks for seller segmentation incentives and performance tracking.
* Own and evolve the B2C and B2B dimensions of the platform business including defining requirements for a more robust merchant experience.
* Collaborate closely with Tech and Product teams to shape the tools and platforms needed to support sellers from integrations and analytics to onboarding flows and automation.
* Drive offer development in partnership with Category Management Retail Media and Marketing ensuring a compelling customer proposition that balances quality price and availability.
* Actively lead and develop a high-potential international team raising the professional bar and building the next generation of platform experts.
Qualifications
* You bring 8 years of senior leadership experience in large e-commerce digital platform or third-party marketplace environments. You’ve led organisations of 40 people steered strategy alongside senior leadership and board members and taken full ownership of P&L and business outcomes.
* You have a proven track record of building and scaling B2C marketplaces ideally across multiple European markets.
* You’ve successfully grown and retained complex seller ecosystems developing strong commercial partnerships and scalable performance frameworks.
* You hold a degree in business economics or a related field.
* You communicate fluently in English; proficiency in German is a plus.
* You thrive in fast-paced high-growth environments navigate ambiguity with confidence and build alignment across diverse cross-functional teams.
About your benefits
In order to provide you with the best possible support for your individual needs - whether it’s living a healthy life having enough time for your family or developing your skills - we offer a wide range of different site-specific benefits.
* Corporate pension plan: We offer a company pension scheme and have a dedicated external consultant to offer you the best guidance and advice.
* Personal development: Grow! We support and encourage your leadership development through various in- and external trainings.
* Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.
* Mobility: We provide our employees with a fully costed Deutschland Ticket which can be used at any time.
* Vacation: 30 days paid vacation per annum (plus another day on Rosenmontag) and the option to take unpaid vacation of up to 10 days (after one year working with us).
* Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club so that you can take advantage of a huge variety of sport offers.
* Employee discount: You get a 10 % employee discount on all over the counter beauty and personal care products in our online store & 20 % discount on nu3.
* Redcare events: We promote teambuilding through creative team events and celebrate our successes together at regularly scheduled parties.
* Remote Work: No
* Employment Type: Full-time
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