About PlanetPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.Role OverviewWe're seeking a committed Refund Staff Officer to deliver exceptional Tax-Free refund services to international travellers at Frankfurt Airport. Key requirements for this role include outstanding customer service skills, proficiency in problem-solving, and a passion for providing seamless shopping experiences. The position requires flexibility to cover occasional evenings and weekend shifts. Join our team and make a real difference in our customers' shopping journey.What You'll Be DoingServe as the primary point of contact to our customers supporting them in completing the Tax Free process successfullyProvide the tourist with full and high-standard support during the refund transactions, customized on requirements and case.Checking Tax Free Documentation for validationProcessing VAT refund documentationManaging cash balancesAssist customers regarding any questions about their tax refunding process to ensure its successful completion.Maintain the customer experience at a high level as an important step of the customer journey.Communicate with the main office and other departments in matters of daily business.Undertake any general administrative task as assigned by the refund manager.Who You AreAbility to work in customer- facing rolesWorking experience in a comparable position (luxury hospitality industry) is an asset;Experience in cash handling processes.Fluency in German and EnglishFluency in Arabic or Chinese is mostly welcomed.Excellent communication and interpersonal skillsMastery of the Office Pack, especially ExcelWhy PlanetPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.We would love to hear from you – Apply now.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.