At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
As a User Assistance Developer/Technical Writer (f/m/d) in SAP’s Consumer Industries unit, you will join a highly skilled and supportive User Assistance team committed to fostering collaboration and professional growth. You’ll work closely with product owners, developers, UX designers, fellow user assistance developers, and translators to create and enhance user assistance content, as well as participate in content initiatives to ensure the highest possible quality of our deliverables. Day-to-day, you will explain complex technical features in easy-to-understand help content, follow SAP guidelines and best practices, support and contribute to user assistance goals, keep up with the latest trends in AI, and actively share and receive constructive feedback with your peers. Last Mile Distribution, the product you will be supporting as a user assistance developer, enables manufacturers and suppliers of different consumer goods to coordinate all phases of the distribution process: from route preparation to route execution through to route settlement.
The solution provides an alternative distribution approach to centralized distribution and is especially suitable for consumer goods companies involved in the production of food and beverages.
Plan, design, develop, and edit user assistance deliverables, including various types of documentation, user interface text, in-app help, and enablement materials across multiple media types
Ensure content quality and consistency through proofreading, editing, usability testing, and compliance with localization and accessibility requirements
Manage assigned sub-projects, track deliverables and milestones, and provide regular status updates to management or project leads
Contribute to cross-functional projects and share industry knowledge related to user assistance tools, trends, and emerging technologies
3+ years of experience in writing and producing user assistance deliverables for software products and services
~ Excellent communication skills in English and German, both written and spoken
~ Attention to detail, organizational skills, and a passion for creating accessible, user-focused content
~ You excel at building constructive relationships and working seamlessly with internal teams and stakeholders across the organization. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Requisition ID: 440098 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid