Location: Lisbon, Portugal (On-site)
Start Date: 30 April 2026
Work Schedule:
- 24/7 operation, Monday to Sunday (rotative shifts)
- Rotational Shifts:
* 07:00 – 16:00
* 14:00 – 23:00
* 22:30 – 07:30
- Days Off: 2 rotational days per week
Responsibilities:
- Review and moderate user-generated content to ensure compliance with community guidelines and local market standards.
- Apply rational decision-making and strong communication skills to handle sensitive content.
- Provide empathetic and professional responses to customer inquiries.
- Manage high-volume queues, especially during promotional seasons.
- Collaborate with colleagues and escalate complex cases when necessary.
- Maintain accurate records and uphold platform integrity.
Requirements:
- Fluency in German and English (verbal and written).
- Strong moderation skills with local market expertise.
- Excellent communication and customer service abilities.
- Ability to cope with workload peaks and rotational shifts.
- Understanding of e-commerce and online platforms.
- Empathy, reliability, and rational decision-making skills.
Compensation & Benefits:
Competitive salary + Monthly Bonuses
- Relocation Support:
* From outside Portugal: shared accommodation
* Inside Portugal: Relocation support available