As an IT Business Analyst for Digital Supply Chain / Production Planning, you will implement our planning AI at customer sites worldwide, advise on factory and supply chain modeling, and guide clients from onboarding to go-live. You’ll train users, support testing, define and document requirements, manage customization projects, and act as the bridge between customers and our development team. Activities As an IT Business Analyst for Digital Supply Chain / Production Planning, your tasks will include: Implementing our planning AI at customer sites worldwide Advising customers on modeling factories and supply chains Guiding clients from onboarding to successful go-live in collaboration with our Data Engineers and other team members Supporting end users during testing and hypercare phases Training users on our solution Conveying the customer perspective when brainstorming and developing new features with our internal development team Defining, validating, and documenting requirements for changes and new functionality Managing projects related to software customization and integration Requirements In-depth understanding of Production Planning and/or Supply Chain Planning Experience with software rollouts or implementation projects in large organizations Excellent communication skills in English (C1/C2 level, both written and spoken) Ability to analyze and solve complex challenges and business processes in a structured manner Experience collaborating with multiple stakeholders (internal and external) while communicating clearly Quick comprehension and solution-orientation when faced with new customer requirements Professional demeanor in international client interactions High degree of initiative, structured work style, and goal orientation Desired Additional Qualifications Experience with established ERP or MES solutions (e.g., SAP PP/DS, APO, Infor, Aspentech, OSIsoft, Kinaxis, E2Open or comparable tools) Professional background in production planning/control within industrial enterprises, ideally in the process industry Familiarity with process-industry sectors (chemicals, pharmaceuticals, food, metals, etc.) Academic credentials in industrial engineering, supply chain management, or related fields Fluency in German (minimum B2 level) is required. Application Process To learn more about our 3-step recruiting process and check out our Tech Radar, visit akeno.ai