Ready to elevate the creativity of our brands? At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do. We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover Extraordinary* Every Day. The role designed for you As Customer Care & Logistics Manager, you will play a pivotal role in ensuring exceptional customer satisfaction and operational efficiency across Fedrigoni Germany and central Europe. You will lead the Customer Care and Logistics teams, optimising service levels, managing end-to-end order fulfilment, and ensuring alignment with Fedrigoni Group standards and performance goals. Also, you will coach and motivate team members to achieve business objectives and foster a positive culture of accountability and collaboration. Your key responsibilities will be: Customer Care Management Lead and develop the Customer Care team to deliver an exceptional customer experience. Ensure all customer interactions reflect Fedrigoni’s values of quality, reliability, and excellence. Oversee order processing, customer communication, and issue resolution in collaboration with Sales, Backselling and Supply Chain. Management of customer and retail price lists, including the integration of prices into the ERP system (SAP). Monitor KPIs such as order accuracy, response time, and customer satisfaction, driving continuous improvement. Manage the bi-weekly sales forecasts, collaborating with the central functions including sales excellence and supply chain. Logistics & Supply Chain Operations Manage domestic and international logistics operations, including warehousing, transportation, and distribution. Collaborate with group supply chain and logistics partners to ensure timely deliveries, claims for missed KPI’s or damage and cost efficiency. Optimise stock levels and warehouse performance, balancing service level and working capital, including management of annual and perpetual stock taking. Ensure compliance with all applicable import/export regulations, environment & safety standards, and sustainability initiatives. Support the compliance and audit from a fiscal and FSC perspective. Implement and maintain standard operating procedures to enhance efficiency and quality. The attitudes and skills we’re looking for : Minimum 5–7 years of experience in operations, logistics, or customer service management, ideally within a manufacturing or distribution environment. Proven people leader with a track record of managing teams, fostering accountability, and driving measurable improvements in operational performance. Strong analytical, organizational, and problem-solving abilities, with a structured and data-driven approach. Customer-centric mindset, committed to continuous improvement and delivering best-in-class service experiences. Excellent communication and interpersonal skills, with the ability to influence, engage, and build strong relationships across all levels of the organization. Solid knowledge of ERP systems (SAP preferred) and logistics management tools. Fluency in English and German (written and spoken); Italian is a plus. What you can expect from our selection process : Interviews with HR team and Head of Subsidiary Germany. Based in : Germany, Oberhaching. Ready to start your new exciting journey with us? Come Discover Extraordinary* Every Day .