Hey ,
AI search is replacing Google, and we're building the
leading marketing engine
for this platform shift.
We help brands and agencies
track, analyze, and optimize
their visibility across ChatGPT, Perplexity, Gemini, and more.
We've raised
€7m in capital from top-tier investors, including 20VC
(led by Kieran Hill and Harry Stebbings), and are in the top 1–2% of startups in terms of growth.
To win the space, we're looking for the best people
in Berlin
, with
10/10 ambition and work ethic
to join us and build a product people love.
About the Role:
As a (Junior to Mid-level) Customer Experience Manager, you'll be at the frontline of this journey, supporting world-class customers, designing how we deliver CX at scale, and shaping the way thousands of brands experience AI Search.
* Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high
* Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams
* Help design and scale our CX process: from building out a help center to improving in-app onboarding
* Launch customer initiatives like events, webinars, and AMA sessions to engage and grow our user community
* Act as the voice of the customer, providing actionable feedback to marketing, sales, and product
You're a great fit if you:
* Have 1–2 years of Customer Success or Support experience, ideally at a fast-growing startup
* Are a self-driven problem-solver who always goes the extra mile
* Communicate with clarity and warmth, whether over email, chat, or live calls
* Communicate in German and English fluently in written and spoken form
* Are ambitious to learn fast, grow with the team, and take on real responsibility
* Love building from zero, experimenting, and figuring out what works
* Want high ownership, tight feedback loops, and real upside
We care about ability, empathy, and ambition more than just years on a résumé. If you thrive in fast-paced environments, love helping customers, and want to build CX from the ground up, we want to talk to you.
Bonus Points for:
* Experience with SaaS, B2B software, or marketing/SEO tools
* Familiarity with help desk systems, onboarding flows, or community-building
* Exposure to AI / SEO / growth tooling or customer support automation
Location:
* Full-time, in-person, based in our beautiful office at the Christinenstrasse, Berlin
Compensation
:
* Cash:
€50,000 to €60,000