ALLWEILER GmbH– a subsidiary of CIRCOR – is one of the most successful companies of pump industry worldwide. Our long expertise (since 1860), our high-quality standards in combination with advanced construction and pump technology are the basis for our growth. Our own sales companies and distributors in Europe, USA, Asia, Africa and the Middle East ensure a high degree of customer satisfaction. In Germany we are located in Radolfzell at the Lake of Constance and in Bottrop-Kirchhellen.At our locationin Bottrop, we are looking for aSenior Manager Aftermarket and Service (m/f/d).The person will report directly to the Director Aftermarket & Service Europe.Your Core ResponsibilitiesLead and develop the local Aftermarket & Service teams in Bottrop, including Technical Sales, Customer Service, Field Service, Workshop and Claim Management, with a team of 9 peopleIdentify, develop, and implement growth opportunities for aftermarket products and services in alignment with the global Aftermarket & Service strategyDeploy, support, promote and motivate employees appropriately to achieve goalsCreate and further develop the local service strategy as well as analyze and optimize business processesInitiate and implement business process improvements in close collaboration with the global Aftermarket organization and Business Development functionDrive the local Aftermarket & Service organization and related processes to ensure outstanding customer satisfactionProactively drive aftermarket sales, including spare parts, replacement pumps, field services, training programs, service agreements, and major overhaulsOptimize and expand the Authorized Channel and Service Partner networkMonitor, analyze, and manage key performance indicators (KPIs) to deliver business results and improve customer satisfactionEnsure Service and Aftermarket Growth within the region and control business with support of relevant KPIYour QualificationsAt least 8 years of experience in the aftermarket and service business in a relevant industryProven leadership track-recordBachelor's degree required, ideally in Engineering or Business AdministrationVery high level of service orientation with a strong customer focusStrategic mindset and extensive process knowledgeKnowledge of SAP / ERP and CRM related software, Profi(1)cient in MS OfficeStrong problem-solving skills, proven commercial know(1)how and negotiation skillsFluent in both German and EnglishWe OfferCompetitive salary and comprehensive benefits packageAn opportunity to work in a dynamic, forward-looking industry with strong growth potentialCompany pension schemeCompany fitness and company bikeFlexible and dynamic work environment that encourages innovation, personal growth, and career developmentCompany events such as the annual summer eventA collaborative, supportive team culture that values your expertise and ideasFlexible working hours due to flextime and mobile office option