About Delos Cloud: Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de What you`ll do: Manage and continuously further develop the IT change management process (according to ITIL), from the intake, orchestration, and impact assessment of change requests from various channels through approval and implementation to postu2011implementation review, with the goal of minimizing risk and downtime for businessu2011critical services Plan and coordinate the change calendar across applications, infrastructure, and cloud services, identify conflicts and dependencies, and orchestrate releases and maintenance windows in collaboration with project, operations, partner management, and sales teams Define, document, and optimize endu2011tou2011end IT service and support processes (e.g. incident, problem, service request, change), including roles, workflows, and KPIs, with a focus on standardization and automation Prepare and chair the Change Advisory Board (CAB) and other governance bodies, ensure transparent decisionu2011making for changes, and maintain complete and accurate documentation of risks, approvals, rollback plans, test plans, and outcomes Measure and report on process and change performance (e.g. change success rate, lead times, process adherence), derive improvement measures, and drive continuous process optimization initiatives together with relevant stakeholders Advise and support product owners, project managers, and technical teams in applying change and process standards, and promote a culture of structured change and continuous improvement within IT Act as a point of contact for IT changeu2011managementu2011related questions regarding compliance and audit topics What you bring: Completed degree in (business) informatics, computer science, business administration or a comparable field, plus several years of professional experience in IT change management, IT service management, or IT process management in a corporate or cloud/managed services environment Very good knowledge of ITIL based change and service management processes and practical experience with common ITSM tools (e.g. ServiceNow, Jira Service Management or comparable solutions), ideally proven by ITIL or similar certification Proven experience in modelling, analyzing, and optimizing IT processes (e.g. with BPMN or similar methods), including the use of KPIs and data to identify weaknesses and derive improvement measures Strong analytical and conceptual skills, combined with a structured, solution-oriented way of working and the ability to balance process governance with pragmatic implementation in an agile/environment (ideally utilizing DevOps or similar methods) Excellent communication and moderation skills, confident in dealing with stakeholders across all levels, capable of leading CAB and workshop formats and managing conflicts and escalations Fluency in both German and English is required What we offer: A flexible work environment that promotes a healthy balance between personal and professional life Excellent development opportunities Competitive salary and various employee discounts and vouchers Flexible working models such as working from home flexibility as well as time-off models Flexible mobility programs (e.g. company car policy, JobRad, etc.)u202f In the office: free lunch, water, excellent coffee, and opportunities for outdoor sports activities Additionally: Company pension plan, share participation options, working time account, etc. Intense onboarding, incl. personal buddy \DelosCloud We win with inclusion Delosu2019 culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone u2013 regardless of background u2013 feels included and can run at their best. At Delos, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. Delos is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Delos and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 448381 | Work Area: Information Technology | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time or Part Time | Additional Locations: LI-Hybrid