Job Title: Senior IT Operations Technician
We are seeking an experienced IT technician to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive on-site IT projects, and act as a technical bridge between local business teams and central IT.
About the Role:
In this role, you will have the opportunity to:
* Deliver hands-on L2 support, resolving complex issues to maintain efficient operations
* Monitor help desk trends, identify recurring challenges, and drive improvements across IT services
* Facilitate onboarding and training for new IT team members
* Create and share clear training materials and documentation for the central IT L1 Support team
* Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution
* Provide local insights to guide practical and effective IT solutions
Requirements:
To be successful in this role, you will need:
* Extensive professional experience as an IT technician, system administrator, or in a similar role, with a strong focus on L2 support within a manufacturing environment
* Experience in first-line SAP support is considered an advantage
* Proven project management skills
* Excellent command of spoken and written English
Benefits:
* Company pension scheme
* Free parking spaces directly next to the office and good public transport connections
* Company fitness via 'EGYM Wellpass' and bike leasing via 'JobRad'
* Learning platforms such as 'GoodHabitz' and 'Learn TTI' for your professional development
* Special employee benefits via 'Family & Friends' and additional corporate benefits