Role Summary:
As the Retail Network Experience & Operations Manager (m/w/d) for Hyundai Motor Europe, you will be responsible to drive higher dealer performance by improving commercial policies, dealer processes and systems in sales & service. Working across a regional and global team, this role will be a key player within our sales matrix.
We want you to:
* Optimize and strengthen dealer performance by building target-setting frameworks and working hand-in-hand with our regional teams to ensure implementation.
* Develop KPI-based dashboards to identify key areas for improvement and build prioritization action plans.
* Manage dealer-specific performance improvement plans and operational adjustments.
* Oversee and improve mystery shopping programs and evaluation criteria.
* Strategize dealer relationship management startegies and engagement initiatives.
* Participate in decision-making processes for commercial policy revisions, dealer remuneration structures and incentive schemes, and network goal setting.
* Participate in network-wide performance review cycles.
About you:
* Qualified Degree in Business, Economics, or equivalent
* 8+ years of professional, post-graduate experience, with 5+ years within Automotive business
* Proven track-record in dealer performance optimization
* Strong background in managing high-level stakeholders
* Experience managing automotive dealer incentives and relationships - preferred
* Hands-on experience conducting mystery shopping, operational audits, and process reviews - preferred
* Experience in dashboard managemen within Tableau, Power BI, or proprietary OEM systems
* Familiarity with CRM (Salesforce) and DMS systems
Rewards and Benefits
* A competitive salary and benefits package
* Flexible working hours and a hybrid working policy
* Continued learning and professional development
* Car sharing and lease mobility program
* Complimentary daily lunch at our canteen and subsidized breakfast options
* Complimentary fitness facility and the opportunity to join various sporting clubs
* Highly international working environment