H-Tech Supports (HTS) provides cutting-edge IT and network solutions tailored to the needs of enterprise markets around the world. With a global team of expert IT engineers, HTS offers professional consulting, data solutions, and maintenance services to address the evolving technological demands of its clients. The company specializes in a wide range of managed IT support services, including end-user support, hardware and software troubleshooting, site surveys, remote and on-site assistance, and more. Leveraging deep operational experience and technical expertise, HTS helps clients overcome challenges, optimize resources, and innovate for business success. By delivering comprehensive services, HTS aims to enable businesses to achieve their full potential.
Tasks
* Provide Level 1 & Level 2 support for network-related incidents and change requests
* Troubleshoot and manage Enterprise LAN (Data Center & Campus), WAN, and WLAN environments
* Monitor network performance and ensure high availability across global infrastructure
* Perform remote network management and monitoring for distributed environments
* Support 24x7 NOC operations for global clients
* Plan and execute network device upgrades, patches, and maintenance activities
* Collaborate with hardware and software vendors to resolve complex issues
* Maintain documentation for network configurations, processes, and troubleshooting
Requirements
* Strong hands-on experience with LAN, WAN, and WLAN technologies
* Experience with Load Balancers (F5, Citrix, Cisco)
* Knowledge of SD-WAN solutions (Viptela, Silver Peak, VeloCloud, Meraki)
* Expertise in Wireless technologies (Aruba, Cisco, Meraki)
* Solid understanding of MPLS, DMVPN, and QoS
* Experience with DHCP, DNS, and IPAM
* Hands-on experience in VPN technologies (IPsec, GRE), NAT/PAT
* Strong knowledge of Routing Protocols (RIP, EIGRP, OSPF, BGP, IS-IS)
* Expertise in Switching Technologies (VLANs, Trunking, 802.1X, STP variants, HSRP, VRRP, VTP)