Role Title: Global GoGreen Customer Solutions & Performance Senior Expert
RCS Grade: J
Location: Bonn
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.
As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.
Job Purpose:
This role exists to drive real sustainability impact at scale by combining hands on customer ownership with strong analytics and program discipline- turning data and collaboration into credible GoGreen execution and continuous capability building across the organization.
Principal accountabilities:
GoGreen Customer Solutions
* Serve as the central point of contact for a portfolio of strategic GoGreen Plus customers, translating sustainability ambitions into clear, executable solutions
* Ensure high-quality, accurate reporting for selected customers, proactively identifying deviations and driving timely resolution
* Capture customer insights and requirements, connecting commercial needs with operational execution across internal stakeholders
* Actively support the planning and rollout of targeted sales campaigns, contributing data-driven insights and hands-on execution support
* Analyze operational and performance data to identify trends, outliers and interdependencies, and provide ad-hoc insights to support management decision-making
* Translate data and figures into clear observations, connecting the dots across customers, topics and performance indicators to proactively highlight risks, opportunities and improvement areas
Communication & Knowledge Management
* Act as a key interface to DGF Marketing, jointly positioning DGF externally as a credible and leading green logistics provider
* Coordinate and further develop the internal GoGreen experts’ community, enabling structured knowledge sharing, best-practice exchange and continuous capability building
* Contribute to the design and delivery of training materials and employee engagement initiatives, strengthening sustainability know-how across the organization
* Oversee GoGreen communication assets, ensuring they are accurate, up to date, and sector specific
PMO / General Tasks
* Support the structured tracking, analysis and documentation of industry trends, regulatory developments and competitor sustainability offerings
* Ensure transparency and clarity on key program elements, with a strong focus on progress tracking and decision-ready insights
* Support the GoGreen performance dialogue with regional teams by preparing analyses, facilitating discussions and following up on actions
Knowledge and Skills
* Strong understanding of the forwarding and logistics industry, with the ability to contextualize sustainability solutions (e.g. GoGreen Plus) within operational realities and customer value chains
* Proven track record in PMO-style roles, including structured progress tracking, action follow-up, stakeholder coordination, and delivery of decision‑ready insights in a matrix environment
* Excellent analytical and problem-solving skills, with the ability to translate complex operational, performance, and emissions data into clear insights, risks, and improvement opportunities for both customers and management
* Advanced Knowledge, particularly Excel for performance and operational analysis MS Office skills, and PowerPoint for management- and customer-facing storytelling
* Experience with reporting and analytics tools (e.g. Qlik), with the ability to understand, develop, and interpret reports to ensure high-quality, accurate customer and management reporting
* Fluent English (written and spoken); German skills a plus, enabling effective communication with customers, regional teams, and internal stakeholders across markets
* High level of ownership, resilience, and flexibility, with the ability to manage multiple strategic customers, handle deviations proactively, and perform under pressure in a dynamic sustainability context
* Strong team and stakeholder management skills, with pronounced intercultural sensitivity and the ability to align commercial, operational, marketing, and regional perspectives
* Ability to connect commercial needs with operational execution, acting as a trusted interface between customers, sales, operations, marketing, and GoGreen experts
* Demonstrated interest and credibility in sustainability topics, including industry trends, regulatory developments, and competitor offerings, coupled with a mindset of continuous learning and knowledge sharing
Stakeholders:
* Convince other subject matter experts and colleagues to accept new concepts, practices, and approaches
* Build strong, trusting cross-functional relationships with GoGreen Super Users
* Understand key stakeholders interests and concerns
Qualifications and Experience
* Education Level: Bachelor’s Degree or equivalent experience or qualification
* Experience Level: 4+ years of relevant experience in data analytics and logistics preferably in airfreight forwarding.
Your Benefits
* Positive work environment: Our TOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
* Comprehensive Benefits Package:We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, 30 days paid vacation, generous corporate discount programs and other employee wellbeing programs.
* Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
* Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
* Continuous Learning and Development:We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
* Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
* Family-friendly: The compatibility of family and work has many facets, such as childcare, care for family members. We have the DHL Kindergarten (5 in total), we offer support via PME family service for finding other day care like other Kidnergarten or Mother day care (Tagesmutter). Additionally, we provide social counseling services to further support our employees.
Your contact:
Priyanka Singh will be happy to answer your questions at priyanka.singh@dhl.com
Interested in this position? Just click on “Apply”! We are looking forward to your application.
Are you curious to learn more about us?
Our official website: DHL Global Forwarding
Check out our business updates and culture: LinkedIn / Instagram / Facebook & X
YOUR FUTURE, DELIVERED.