Einleitung
Specialized BPO Recruitment Across Europe and Latin America
We deliver qualified multilingual sales, customer service, and operational talent to BPO and shared service organizations.
Aufgaben
Start: 6/7 or 19.10.26
We are partnering with a leading travel management, corporate card, and expense management company to recruit a Senior Business Travel Consultant to join their Berlin or Paris or Portugal-based team.
In this role, you will provide high-quality support to corporate travelers, handling bookings for accommodations, flights, rail travel, and other business travel services. You will be responsible for ensuring seamless travel arrangements, assisting with self-service tools, and ensuring compliance with company and customer policies.
Your Role
* Provide customer support via chat, calls, and emails, ensuring a smooth travel experience
* Stay up to date with relevant travel information, destinations, and service providers
* Assess customer needs, urgency, and preferences efficiently
* Handle complex travel bookings, including flights, rail, accommodations, and additional services
* Assist customers with self-service options on travel platforms and apps
* Ensure responses are timely and aligned with service level agreements (SLAs)
* Maintain compliance with company and customer policies, following global travel standards
* Provide feedback to stakeholders on service improvements and key processes
* Participate in team discussions on industry trends, products, and service providers
* Stay informed about best practices in business travel
* Meet attendance, training, and performance expectations
Profil
* Fluent German or French (C1), both written and spoken
* 5+ years of experience in a business travel consultant role, handling air, rail, and accommodation bookings
* 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – Mandatory
* Experience in customer-facing roles or contact center environments
* Proficiency with tools such as Gmail, Zendesk, Slack, and Salesforce
* Ability to work rotating shifts (Monday to Sunday, 7 AM – 11 PM)
* Strong multitasking and problem-solving skills
* Ability to work independently and handle customer issues efficiently
* Professional, empathetic, and excellent communication skills
* Additional language skills in German, Spanish, or Italian are a plus
Vorteile
* Competitive remuneration package based on experience, skills, and performance
* Full-time hybrid role in Berlin within an international environment
* Medical, dental, and vision coverage with premium plans
* Paid parental leave and bereavement leave
* Subsidized commuter benefits
* Mental health support programs
* Continuous guidance, training, and career development opportunities
Kontaktinformationen
* personalbuero.u.herrmann@gmx.de