Job Overview
The role of a Customer Service Coordinator involves ensuring seamless service delivery to clients by performing administrative tasks.
* Process customer orders according to specified requirements, including certificates and inspection plans, while maintaining accurate customer records.
* Confirm pricing and delivery dates with cross-functional teams.
* Regularly update clients on order status, lead times, and delivery dates.
* Verify that documents and shipments meet client specifications.
* Collaborate with the sales department to follow up on unpaid invoices.
Requirements
* Bachelor's degree in Sales Administration, Business Administration, or Economics.
* First-hand experience in customer-facing roles is beneficial.
* SAP or ERP system proficiency is an asset.
* Fluency in French, English, and German is required.
* Autonomy, organization, and teamwork skills with a customer-centric mindset are essential.
Benefits
* Competitive benefits package including insurance and company restaurant.
* Dynamic work environment with opportunities for growth and professional development.
* Challenging role in a multinational company.
* Prospects for internal mobility and career advancement.