For our boutique in Berlin we are looking for a Client Advisor available to work full-time.
She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities:
* Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
* Assist customers accordingly with Etro selling ceremony
* Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
* Ensure the achievement of the Store goals, enhancing and developing the business
* Build and strengthen relationships with customers by developing CRM strategies
* Establish good group dynamics, through efficient communication
* Contribute to manage the visual display of the products in accordance with Etro visual guidelines
* Help ensuring the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Etro standards and policies