Terminal Supervisor Job
We are seeking a motivated and experienced Terminal Supervisor to join our team at Luxembourg Airport.
* Supervise and monitor terminal operations, working closely with the Handler to ensure seamless passenger experience.
* Be the first point of contact for passengers, providing assistance and guidance as needed.
* Respond to increased activity, abnormal operations, or emergencies in a timely and effective manner.
* Direct passengers to relevant contacts and services.
* Communicate with airport stakeholders, including police, customs, airlines, and other entities.
* Monitor and report operational status to management.
* Collaborate with Info Desk staff to disseminate important messages to passengers.
* Address customer complaints and concerns promptly.
* Participate in managing exceptional events and operational hazards.
* Document daily operating incidents and identify areas for improvement.
Additional Responsibilities
* Promote inclusion initiatives, such as the Hidden Disabilities Sunflower project.
* Assist with new employee onboarding and integration.
* Foster a culture of responsible behavior, including waste sorting and energy conservation.
Requirements
A strong background in airport operations is essential. Five years of experience in a similar role is highly desirable. A graduate degree or equivalent experience is required.
Excellent communication skills, fluency in French and English, and a valid permanent B driving license are also necessary. Microsoft Office proficiency is a must.