Head of UX (m/f/d)
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Kaiserslautern Company Description
Where will you end up?
At our TOPdesk headquarters in Delft, or in one of our offices in Kaiserslautern (Germany) or Budapest (Hungary). TOPdesk is an internationally growing software and consultancy company and the creator of the best service management tool in the Netherlands. With over 900 colleagues in 8 countries, we work together every day to make our customers’ services better, smarter and more fun.
You’ll be part of the Product & Technology domain at TOPdesk, working closely with the chief product & technology officer (CPTO) and other senior leaders including the VP product engineering, VP platform engineering, and VP product. You’ll lead a growing UX organization and directly manage three UX managers, playing a key role in shaping the future of our products and the experiences they deliver.
Job Description What are you going to do as head of UX?
Develop a clear and actionable UX vision that complements TOPdesk’s overall product strategy! At TOPdesk, innovation and customer-centricity are at the heart of everything we do. You’ll cultivate and consistently communicate the UX vision across the organization, providing strategic direction that empowers decision-making within the UX community.
As our brand new head of UX, you’re accountable for demonstrating the achievement of agreed-upon outcomes and product value. You’ll monitor and ensure the quality and consistency of UX across the entire product portfolio, and actively involve UX professionals in co-creating the product strategy. Additionally, you will map UX-related concerns to the product strategy and maintain alignment with the roadmap, while addressing technical challenges that affect the user experience across product.
In terms of leadership we expect you to Champion and implement organizational changes that enhance UX and empower customer centricity
Optimize UX resource allocation, i.e., having the right, relevant and applicable skills and capacities available for the product teams to optimize for reaching UX objectives
Provide technical and disciplinary leadership to UX professionals
Foster professional growth and guidance for UX team members
Ensure UX maturity is set to the appropriate level within the company
Actively support initiatives by providing organizational clarity and presence
Communicate clear expectations and relevant company goals
We’re looking for someone who brings the following 10+ years of experience in UX, with at least 5 years in leadership roles
Proven track record in UX leadership within B2B product development
Strong strategic thinking and ability to align UX with business goals
Experience in setting and executing a high-level UX vision
Excellent leadership and mentoring skills
Ability to drive organizational change and elevate UX maturity
Strong communication skills and the ability to convey vision and goals clearly
Experience managing UX quality across multiple product lines
Up-to-date knowledge of UX design trends and interaction patterns
A collaborative mindset and a passion for involving UX professionals in strategic decisions
What we offer Permanent employment contract and 30 days of annual vacation
Pleasant working atmosphere with flat hierarchies
Open working atmosphere in an international environment
Flexible working hours within a modern working environment
Possibility to work remotely
Well-founded onboarding by a buddy
Time for individual training opportunities to further develop your personal strengths
Joint employee events and team building measures
Employee subsidy for gym membership
Company health measures such as health days or fresh fruit
Free drinks (coffee, tea, water)
Gifts on special occasions, e.g. anniversary
Monthly tax-free payment in the form of a Mastercard
Possibility of time off (sabbatical)
Quality time together (table football, table tennis table, massage chair)
Corporate benefits
Vacation bonus
Got excited? If so, send us your CV and a cover letter using the job application form.
In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.
If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at or by phone at.
We welcome applications from all interested parties, regardless of their ethnic and social background, age, religion, gender, disability, and sexual orientation or identity
In need of some inspiration for your cover letter? We are curious about your technical background and leadership experience. Next to that, we want to know why you want to work in this role at TOPdesk.
If you have any questions, your contacts Michelle Dhom and Fabienne Even are available by e-mail at or by phone at
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TOPdesk Deutschland GmbH Carl-Euler-Straße 8
67663 Kaiserslautern
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